Shipping policy
Orders are generally shipped by our team within 7 days after your payment is validated, including weekends and public holidays.
Some items must be declared and registered before being exported. Please note that in rare cases, this process may require a few additional days.
Pre-order shipping
Orders are only shipped once all the items they contain are ready. This means that if an order contains one or more pre-order items, it will not be shipped until all pre-order items are ready.
The expected shipping date for pre-order items is always indicated on the product page.
Revision of shipping costs
Shipping costs are calculated based on the weight and size of the items you select. Most of the time, the calculation is accurate. However, in rare cases, our system may make a calculation error.
In such a situation, we will contact you before validating your order and collecting your payment.
You will have the option of topping up the shipping amount you have already paid in order to receive your order, or to cancel your order.
Safe packaging
Security is very important to us. As Japanese anime goods have a rapidly increasing value, we do our best to prevent some thefts. Your order will always be shipped in a totally neutral brown cardboard box. We only mention the general type of product ordered (like "Toys"). This way, only you know exactly what is in the package.
Worldwide Delivery
We can ship almost anywhere in the world, as long as you have an address that can be delivered by a local postal service.
To be sure, just start the checkout process and fill out your address to see what shipping methods are available.
Guaranteed delivery
We guarantee that you can track your order if you selected this option. Once your order has been processed by the delivery service, you will receive an email from us with a tracking link. If any issues arise during the delivery process, you can report them to us. This allows us to take action quickly and often prevents the return of orders.
We stand by the guaranteed delivery of your order. If something goes wrong during delivery, we will ensure that you receive your order. Please note that it is the recipient's responsibility to provide the correct delivery address and, if applicable, to pick up the order on time at the designated location.
Delivery times
In most destinations, you can expect your order to be delivered within:
- 7 business days after your parcel has been shipped with our Express Mail Service
- 2 weeks after your parcel has been shipped with our Economy Mail Service and Standard Mail Service
- 3 months after your parcel has been shipped with our Saving Mail Service (By sea)
Please note that deliveries may take longer than expected due to the postal service situation in Japan and your country. Unfortunately, we have no control over this and cannot be held responsible for any delays.
In most destinations, once your parcel has arrived in your country, it will be handled by your main local delivery service. You should then be able to use your tracking number directly on their websites for a more detailed tracking. Please check How to track your parcel?.
Customs Taxes/Fees
On our website, you order products that will be shipped from Japan, and you will most likely receive them outside of Japan. You are therefore importing goods and are responsible for paying all customs duties, taxes and other charges deemed appropriate by your local authorities in order to receive the package.
The price of the goods on our website does not include these fees. These fees are paid to your local carrier or government and are not collected by Ichiba Japan, and therefore cannot be refunded.
As we are unable to tell you how much these fees will be, or even if you will have to pay them, we recommend that you contact your local customs office if you need more information.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any issue reported later than 48 hours after receipt of your order will not be accepted.
Returned parcel
Any parcel that is returned to us without prior confirmation, for example if you have made a mistake in your delivery address, or if you have refused the delivery, or if you have not collected your parcel in time, or if you have not paid the taxes or customs fees, or if you have decided to return the goods without talking to us first, will either be reshipped at your expense or refunded minus the shipping costs and a 10% restocking fee.
Ichiba Japan guarantees
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✔️ Authentic products
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✔️ Shipped from Japan
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✔️ Worldwide delivery
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✔️ SSL/HTTPS Secured checkout