FAQ

Shipping and Delivery

Click to read our Delivery and Shipping Policy

Where do you ship?

We proudly ship to virtually any corner of the world, provided you have a delivery address accessible to your local courier company. The quickest way to confirm shipping availability for your location is to attempt placing an order; you'll promptly discover the delivery options for your address.

How long does dispatch take?

Regardless of the shipping method selected, it may take up to 7 days (usually less) for us to dispatch your order.

Will I know when my order has been shipped?

Yes, you will receive a shipping confirmation email with your tracking number (if you have one). If you haven't received this email after 7 days, please check your SPAMs first, then contact us.

How long does delivery take?

Delivery times can vary based on the shipping method and destination. For most countries, we offer three delivery methods with speeds ranging from 4 days to 3 months. For precise delivery estimates, attempt placing an order and explore the available delivery methods for your address.

Keep in mind that regardless of the shipping method selected, it may take up to 7 days (usually less) for us to dispatch your order.

Can I track my parcel?

Certainly! If you opt for a shipping method that includes tracking, you'll receive your Japan Post tracking number via email when we dispatch your parcel. After a few days, you can use the same tracking number on your local courier company's website.

Please check How to track your parcel?.

My tracking is not working?

It may take up to 24h after shipping for your Japan post tracking page to update. Also, it may take a few days after shipping for your local tracking page to update.

Is my parcel insured?

Yes, your parcel is insured in the event of extended delivery delays or if the courier company officially declares it lost. However, parcels marked as delivered or those shipped without tracking won't be covered.

My parcel seems to be blocked; the tracking is not moving?

It's not uncommon for parcels to appear stationary for a few days after leaving Japan. They undergo customs inspection in your country before being handed over to your local courier delivery company. If the delay seems excessive, feel free to reach out to us.

Will I pay import fees?

Most likely, yes. We want to highlight that any website claiming otherwise when shipping from Japan is either providing misinformation or engaging in illegal practices (So we wouldn't trust them with our money, especially not to buy authentic goods). Import fees vary by country, so it's advisable to check with your local customs or at least conduct a quick Google search for more information.

Please note: Any parcel returned because you did not pay import fees will result in the initial shipping fee not being refunded. Additionally, any fees charged to us by the courier company for that return will be deducted from the refund of the items in the order.

I made a mistake in my address; can I change it?

Absolutely! Contact us as soon as possible from the email address used to place your order. While we'll do our best to amend it before shipping, if your parcel has already shipped, it is your responsibility. However, in most cases, the parcel will either be held at the destination post office for pickup or returned to us. So, nothing too bad.

Order

When will I be charged?

You will be charged immediately upon placing your order.

Will I get a confirmation?

Yes, you will receive an order confirmation email, with all your order details, within 2 minutes after your payment. If not, please check your SPAMs first, then contact us.

Can I cancel an order?

Yes, cancellations are possible, but only if we receive and read your request before the order has been shipped. Please contact us via email as soon as possible. If we can intercept the order before it is shipped, we will assist with the cancellation.

However, during busy periods, it may take up to 48 hours for us to read your email. To avoid any potential issues, please carefully consider your decision before placing an order, as cancellations are not guaranteed.

Pre-order

When will I be charged?

product page, you will be charged when all your pre-ordered item(s) arrived in our warehouse.

⚠️ We're currently transitioning our pre-order system from our third-party partner Purple Dot to our own internal system. During this transition, both systems may be used depending on the product. For pre-orders handled through our new internal system, full payment is required upfront at the time of purchase.

Will I get a confirmation?

Yes, you will receive an order confirmation email from us AND a pre-order confirmation email from our partner who handles payments for pre-orders, Purple Dot, within 2 minutes after your payment. If not, please check your SPAMs first, then contact us.

⚠️ We're currently transitioning our pre-order system from our third-party partner Purple Dot to our own internal system. During this transition, both systems may be used depending on the product. For pre-orders handled through our new internal system, you will only receive our usual order confirmation.

Can I cancel a pre-order?

Certainly! You can cancel a pre-order anytime for free before we notify you that it’s ready to ship. Just send us an email—no explanation needed.

⚠️ We're currently transitioning our pre-order system from our third-party partner Purple Dot to our own internal system. During this transition, both systems may be used depending on the product. For pre-orders handled through our new internal system, you still can cancel anytime before shipping, but will only be refunded in store credit, not money.

Can I order pre-order and regular items at the same time?

Yes, you can, but please note that all items will be shipped together in a single parcel once all items are ready to ship. This means shipping will occur around the expected availability date of the latest pre-order item.

You will be charged for regular item(s) and shipping right away, and for pre-order item(s) when the last pre-order item arrived in our warehouse.

⚠️ We're currently transitioning our pre-order system from our third-party partner Purple Dot to our own internal system. During this transition, both systems may be used depending on the product. For pre-orders handled through our new internal system, you will be charged for everything right away.

Return and Refund

Click to read our Return and Refund Policy

Can I return an item/order?

Yes, you can, but if you're outside Japan, it will be at your own expense and responsibility until the parcel reaches us. Original shipping fees and any other fee you were charged for your delivery won't be refunded. So, while we do accept returns, we often advise international customers to attempt reselling by themselves directly, as returning items may not be cost-effective.

Our products are accurately described with photos, and as authentic brand items, more info is easy to find online. Please be sure of your choice to avoid returns.

Do you offer replacement/refund for damaged item?

Yes, of course — we will make sure you get what you paid for. Please note that due to the nature of our products — collectibles, trading cards, and similar items — they tend to be targeted by scammers more than regular products. For this reason, we do ask that you record a clear video of your unboxing. Start filming while the parcel is still sealed and make sure it is clearly visible so we can confirm it hasn't been opened and resealed. This way, the condition of your items upon arrival is properly documented and we can process any claim quickly and smoothly. 📦

In case of a refund, how does it work?

Refunds are straightforward. If a refund is necessary, you will receive the refunded amount through the payment method used for your order within a few days.