How to track your parcel?

After your parcel was shipped, you should have received a shipping confirmation email containing your tracking number.

You can track your parcel on the Japan Post website.

Please note: It may take up to 24 hours for the tracking to become active.

There are two key tracking steps highlighted in green and blue in the image below:

The step highlighted in blue, "Dispatch from outward office of exchange", indicates that your parcel has left Japan.

After this step, it's completely normal to not see any updates for several days. This occurs because your parcel has arrived in your country and is awaiting Customs clearance. Delays typically happen during this stage.

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Generally, you can expect your order to be delivered within:

• 7 business days after shipping with Express
• 20 days after shipping with Economy or Standard
• 90 days after shipping with Saving (By sea)

Keep in mind that delivery may take longer depending on the postal situation in your country. Unfortunately, we have no control over delays and cannot be held responsible.

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Once your parcel is in your country, it will be handled by your local delivery service. You can use the same tracking number on their website for more detailed tracking.

Below are links to the tracking pages for local delivery services in each country. If your country is not listed, feel free to contact us for assistance

Region	Countries
North America	Canada, United States, Mexico
Central America	Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama
Caribbean	Antigua and Barbuda, Bahamas, Barbados, Cuba, Dominica, Dominican Republic, Grenada, Haiti, Jamaica, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Trinidad and Tobago
South America	Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela
Western Europe	Austria, Belgium, France, Germany, Iceland, Ireland, Luxembourg, Netherlands, Switzerland, United Kingdom
Northern Europe	Denmark, Estonia, Finland, Latvia, Lithuania, Norway, Sweden
Southern Europe	Albania, Andorra, Bosnia and Herzegovina, Croatia, Cyprus, Greece, Italy, Malta, Monaco, Portugal, San Marino, Serbia, Slovenia, Spain
Eastern Europe	Belarus, Bulgaria, Czech Republic, Hungary, Moldova, Poland, Romania, Slovakia, Ukraine
Northern Africa	Algeria, Egypt, Libya, Morocco, Sudan, Tunisia
Sub-Saharan Africa	Angola, Benin, Botswana, Burkina Faso, Burundi, Cabo Verde, Cameroon, Central African Republic, Chad, Comoros, Congo, Côte d’Ivoire, Djibouti, Equatorial Guinea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Tanzania, Togo, Uganda, Zambia, Zimbabwe
Western Asia	Armenia, Azerbaijan, Bahrain, Georgia, Iraq, Iran, Israel, Jordan, Kuwait, Lebanon, Oman, Palestine, Qatar, Saudi Arabia, Syria, Turkey, United Arab Emirates, Yemen
Southern Asia	Afghanistan, Bangladesh, Bhutan, India, Maldives, Nepal, Pakistan, Sri Lanka
Central Asia	Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan
Eastern Asia	China, Mongolia, North Korea, South Korea
Southeast Asia	Brunei, Cambodia, East Timor, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand, Vietnam
Oceania	Australia, Fiji, Kiribati, Marshall Islands, Micronesia, Nauru, New Zealand, Palau, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu
Pacific Islands	Various small island nations and territories, such as American Samoa, Cook Islands, French Polynesia, Guam, New Caledonia, Tonga, etc.

 

Thank you for your patience. 🙏

Please feel free to get back to us if you have any questions.