Preorder Policy

Some items in our store are offered as preorders — products that are not yet in stock but are expected to become available at a future date. This policy explains how preorders work and how you can cancel them.

How payment works for preorders

Preorder items are paid in full at checkout, just like regular items. If your order also contains regular items, everything (all items, shipping, taxes and duties) is charged at checkout.

Can I cancel a preorder?

Yes! You can cancel a preorder anytime before it has been shipped. Just send us an email — no explanation needed.

Please note that during busy periods, it may take a few days for us to read your email. If your order is shipped before we can process your cancellation request, the cancellation won't be possible — even if it was requested before the order was shipped.

When you cancel, the whole order is refunded, including any regular items, shipping, taxes and duties, as store credit, not to your original payment method. Store credit is valid for 12 months.

What if the release date is postponed?

Release dates are set by the manufacturers and are sometimes postponed. If that happens, we will let you know by email.

If the estimated shipping date is postponed by more than 30 days from the date shown when you ordered, you can request a cancellation and get a refund to your original payment method.

Important things to know

• Estimated shipping dates displayed on product pages are estimates, not guarantees. Delays from manufacturers or suppliers can occur and are outside our control.
• If you order preorder and regular items together, all items will be shipped in a single parcel once everything is ready. This means shipping will happen around the latest expected availability date among your preordered items. If you'd like your in-stock items sooner, we recommend placing them in a separate order.
• Once a preorder has been shipped, it can no longer be cancelled. Please refer to our Return and Refund Policy for details on returns.