Contact us

To reach Ichiba Japan's support team, simply send an email directly to

Please use English.
Please allow 48 hours (business days) for us to get back to you.

Monday - Friday (except Japan holidays)
9:00 am - 5:00 pm (Japan time)

If you're expecting an email from us but haven't seen it yet, it might be worth checking your spam folder first. Sometimes, our emails find themselves there due to the way certain email providers filter messages.

Additionally, you may want to explore our FAQ section, where you'll find answers to common questions asked by our customers. It's a handy resource that could provide you with the information you're looking for without delay.

Ichiba Japan guarantees

  • Authentic products

    ✔️ Authentic products

  • Shipped from Japan

    ✔️ Shipped from Japan

  • Worldwide delivery

    ✔️ Worldwide delivery

  • secured checkout

    ✔️ SSL/HTTPS Secured checkout